FAQs

FAQs

Window Tint

  • What are the benefits of window tinting?

    Benefits include reduced heat and glare, UV protection, increased privacy, and improved aesthetics. Learn more about the full benefits of window tinting.

  • Is window tinting legal?

    Window tinting laws vary by location and typically regulate the allowable darkness and reflectivity of the tint. It's important to check local regulations. Find out more about the regulations surrounding window tinting here.

  • What is the difference between dyed, metalized, and ceramic window tint?

    Dyed tint is affordable and provides basic shading, metalized tint has metallic particles for better heat reduction(though can block cell signals so is typically used for residential/architectural application), and ceramic tint offers superior heat performance without interfering with electronics. Read further about the types of window tinting.

  • How long does window tint last?

    The lifespan of window tint varies based on film quality and exposure. All of our films come with a lifetime material and labor warranty against peeling, fading, purpling, delaminating, bubbling, or any other problems that occur with the film. 

  • How is window tint applied?

    Window tint is applied by thoroughly cleaning the window, cutting the tint film to size, using heat to form it to the glass, and adhering it to the glass with a special adhesive.

  • Can window tint be removed?

    Yes, window tint can be removed using heat–usually a steamer– and a chemical solution, though it’s recommended to have a professional do it. 

  • Does window tint affect visibility at night?

    Darker tints can reduce visibility at night, so it's important to choose a tint that balances day and night driving needs.

  • Will window tint bubble or peel over time?

    High-quality tint applied professionally should not bubble or peel if properly maintained, though lower-quality tints may degrade faster.

  • How much does window tinting cost?

    Costs vary based on the type of tint, size of the vehicle or windows, and the professional services used. Prices can range from $120 to $800 or more. 

  • How do I care for my tinted windows?

    Avoid using ammonia-based cleaners, and use soft cloths or sponges to clean the tinted surfaces to prevent scratches and damage. Also be mindful when removing your seatbelt as you don’t want it to knick the film.  Check out our blog for tips on how to maintain your tinted windows!

  • Can window tint be applied to windows with factory tint?

    Yes, factory tint is baked into the glass and there is no issue with applying tint on top of existing factory tint. Tint can even be applied over existing film, but it typically voids any warranty. 

  • Does window tint provide privacy at night?

    Window tint provides privacy during the day when it is brighter outside, but at night, when lights are on inside, visibility from the outside increases.

  • Does window tint block UV rays?

    Most window tints block 99% of harmful UV rays, providing protection against skin damage and interior fading.

  • Can window tint help reduce energy costs?

    Yes, window tint can reduce cooling costs by keeping the interior cooler, which lowers the need for air conditioning.

  • How long does it take to tint car windows?

    Tinting a car’s windows can take between 2 to 4 hours, occasionally longer, depending on the number of windows and the complexity of the job.

  • Can I roll down my windows after tinting?

    It’s generally recommended to wait at least 3 to 5 days before rolling down your windows to allow the tint to fully adhere.

  • What is the darkest legal tint?

    This varies by state or country. Common limits are 35% VLT (Visible Light Transmission) on front side windows and lower percentages for rear windows.

  • Will window tint interfere with GPS or cell phone signals?

    Metalized tints can interfere with signals, but ceramic and dyed tints typically do not cause any issues.

  • Can I install window tint myself?

    DIY window tint kits are available, but professional installation is recommended for the best results and to ensure compliance with legal standards. Imagine trying to install a screen protector to your phone but your phone was the size of a car window.  Find out more about why opting for professional window tinting over DIY can be a better choice.

  • What is the best window tint for Teslas?

    Because of the amount of glass incorporated into the style of Teslas, notably the Model 3, Model Y, Model X, and Cyber Truck, a quality heat rejecting ceramic tint is the best option for Tesla owners looking to cool down their vehicles, and even extend their range while doing so. 

Ceramic Coating

  • What is the Difference Between a Ceramic Coating and Clear Bra?

    Ceramic coatings and Clear Bra (Paint Protection Film) serve distinct purposes in protecting your vehicle. A ceramic coating repels water, dirt, and contaminants, enhancing the paint's gloss and providing protection against UV rays and minor scratches. On the other hand, Clear Bra is a transparent, physical film that covers the paint to shield it from rock chips, scratches, and other physical damage. While Clear Bra offers substantial protection against physical abrasions, ceramic coatings provide a chemical shield that improves the paint’s overall appearance and ease of maintenance. For a deeper look at the differences between ceramic coating and PPF, and how they work together, check out our blog!


  • Should I Use a Ceramic Coating on My Wheels?

    Applying a ceramic coating to your wheels is highly recommended. Ceramic coatings on wheels provide excellent protection against brake dust, road grime, and harsh chemicals, making them easier to clean and maintain. The coating also acts as a barrier against corrosion and damage, helping to keep your wheels looking pristine for a longer period.


  • Should I Use a Ceramic Coat on My Glass?

    Yes, using a ceramic coating on your vehicle’s glass surfaces, including windows and windshields, is a great idea. A ceramic coating applied to glass enhances visibility by repelling water, which reduces the frequency of wiper use and helps to maintain clear vision during rainy conditions. This application also makes it easier to remove dirt and contaminants from the glass, improving overall driving safety.


  • How Long Do Ceramic Coatings Last?

    Ceramic coatings generally offer protection for a period ranging from 2 to 5 years, depending on the specific product used and how well it is maintained. Higher-end coatings might provide extended durability. The longevity of a ceramic coating is also influenced by factors such as environmental conditions and the level of care provided to the vehicle.

  • Is it Possible to Get Water Spots on a Ceramic-Coated Vehicle?

     While ceramic coatings significantly reduce the likelihood of water spots by repelling water and contaminants, they are not completely immune to them. Water spots can still occur, particularly if water is allowed to dry on the surface. Regular maintenance and proper washing techniques can help minimize the occurrence of water spots.


  • How Do I Care for My Ceramic-Coated Vehicle?

    To care for your ceramic-coated vehicle, follow a few key practices. Regularly wash the vehicle using pH-balanced, non-abrasive car wash products to avoid damaging the coating. Avoid harsh chemicals and aggressive scrubbing. Dry the vehicle with a soft, clean microfiber towel to prevent scratches. Periodically inspect the coating and address any minor issues promptly to maintain its effectiveness and appearance.

  • Are Drive-Through Car Washes Bad for Ceramic Coating?

    Drive through car washes should be avoided at all costs. They use harsh chemicals, even in touchless versions, which can damage coatings and cause plastic and rubber trims to fade. Additionally, they often don't dry vehicles thoroughly, leading to water spots.


  • Do I Need to Wax My Car if I Have a Ceramic Coating?

    No, waxing is not necessary if you have a ceramic coating. The coating itself provides a high level of shine and protection, eliminating the need for traditional waxing. Instead, you can use maintenance products specifically designed for ceramic coatings to enhance their performance and maintain the vehicle’s appearance.


  • When is the Best Time to Apply a Ceramic Coating?

    The optimal time to apply a ceramic coating is after the vehicle has undergone a thorough paint correction and when the surface is clean and free of contaminants. This ensures that the coating adheres properly and performs at its best. It is also ideal to apply the coating in a controlled environment to avoid dust and debris during the application process.

  • Is My Car Too Old to Install a Ceramic Coating?

    No, your car is not too old for a ceramic coating. Ceramic coatings can be applied to vehicles of any age. However, older vehicles may require additional paint correction to address existing imperfections and ensure proper bonding of the coating. Professional assessment will help determine the best approach for your specific vehicle.


  • What if I Need to Remove a Ceramic Coating?

    Removing a ceramic coating requires a specialized process involving strong solvents and polishing techniques. This task should be performed by professionals to avoid damage to the paint. If you need to remove or replace your coating, Eye Kandy Customs can assist with expert removal services to ensure your vehicle’s surface is properly treated.

  • What Are the Benefits of Ceramic Coating?

    Ceramic coatings offer numerous benefits, including enhanced protection for your vehicle’s paint against UV rays, contaminants, and minor scratches. They provide improved water repellency, making cleaning easier and less frequent. Additionally, ceramic coatings enhance the gloss and depth of the paint, preserve the vehicle’s resale value, and reduce the need for regular waxing and maintenance.


  • How Long Does It Take to Apply the Coating?

    The application of a ceramic coating typically takes between 1 to 3 days, depending on the size of the vehicle and the condition of the paint. This timeframe includes preparation, application, and curing of the coating. The process ensures that the coating is applied correctly and has adequate time to bond and perform optimally.


  • Can I Wash My Car After the Coating Is Installed?

    You should wait 1-2 weeks to ensure the coating has fully cured. When you do wash your car, use products specifically designed for ceramic coatings and follow recommended washing techniques to maintain the coating's effectiveness and longevity.

  • What Guarantee Do You Offer on Ceramic Coating?

    At Eye Kandy Customs, we provide a robust guarantee for our Ceramic Coating services to ensure you receive the highest quality protection for your vehicle. Our guarantee typically ranges from 2 to 5 years, depending on the specific ceramic coating product used and the level of service you choose. This guarantee covers defects in the ceramic coating itself, such as peeling, flaking, or significant loss of hydrophobic properties under normal conditions. 


PPF Installation

  • Should You Polish Paint Before Using Paint Protection Film?

    Yes, it is highly recommended to polish your paint before applying Paint Protection Film (PPF). Polishing helps to remove any imperfections such as swirl marks, minor scratches, and contaminants, ensuring a smooth and clean surface for the film to adhere to. This preparation is crucial because it ensures that the film sticks properly and provides the best possible protection. If the paint isn’t prepped correctly, any imperfections or debris trapped under the film could affect the finish and effectiveness of the protection.


  • Is Vinyl the Same as Paint Protection Film?

     No, vinyl and Paint Protection Film (PPF) are not the same, though they may appear similar. Vinyl wraps are primarily used for changing the appearance of your vehicle. They come in various colors and finishes, allowing you to give your car a new look. However, vinyl wraps do not offer the same level of protection for your paint as PPF. Paint Protection Film, on the other hand, is a clear, self-healing film specifically designed to protect your vehicle’s paint from damage such as rock chips, scratches, and UV rays. While vinyl focuses on aesthetic changes, PPF provides superior protection for your existing paint job.

  • What should I expect during the installation process?

    During installation, the installer will first clean and prep your vehicle's surface. The PPF is then carefully applied in sections to ensure a smooth finish. The process involves heat to conform the film to the contours of your vehicle. You should expect the vehicle to be kept in a controlled environment to avoid dust and debris during this time.


  • How do I know if my vehicle’s paint is in good condition for PPF?

    Your vehicle’s paint should be in good condition, free from significant scratches, dents, or oxidation. Installers typically conduct a thorough inspection and may perform a paint correction if needed to ensure the PPF adheres properly and looks seamless.


  • Are there different types of PPF, and how do I choose the right one for my vehicle?

    Yes, there are various types of PPFs, including self-healing, hydrophobic, and high-gloss finishes. The choice depends on your needs and preferences, such as the level of protection required, desired appearance, and budget. A professional installer can help you select the best option based on your vehicle and usage.


  • What are the differences between a partial and a full PPF coverage?

    Partial coverage typically includes high-impact areas like the front bumper, hood, and mirrors, while full coverage protects the entire vehicle. Full coverage provides comprehensive protection against environmental damage, whereas partial coverage is a more cost-effective solution for key areas.

  • How will PPF affect the paint’s gloss and shine?

    High-quality PPF is designed to enhance the paint’s gloss and shine. Depending on the type of film you choose, it can either maintain the vehicle’s original shine or provide a high-gloss finish that makes the paint appear even more vibrant.


  • Can PPF be installed over existing paint protection coatings or sealants?

    It’s generally recommended to remove any existing coatings or sealants before applying PPF. These products can interfere with the adhesion of the film. Your installer will guide you through any necessary prep work.

  • What should I do if I notice a bubble or wrinkle in the film after installation?

    Minor bubbles or wrinkles are often part of the installation process and should settle over time. If they don’t disappear or if there are significant issues, contact your installer. They can address any problems and ensure the film is properly adhered to.

  • Will applying PPF void my vehicle’s warranty?

    PPF installation typically does not void the manufacturer’s warranty. However, it’s always a good idea to check with your vehicle manufacturer or dealer to confirm their policies regarding aftermarket modifications.


  • Can PPF be applied to custom or aftermarket parts?

    Yes, PPF can be applied to custom or aftermarket parts. It’s important to ensure that these parts are properly prepped and fitted before application to achieve the best results.


  • How can I tell if the PPF is installed correctly?

    A properly installed PPF will be smooth, bubble-free, and seamlessly integrated with your vehicle’s paint. Check for consistent edges, no lifting, and uniform coverage. You can also ask the installer for a post-installation inspection and guidance on what to look for.

  • How does PPF compare to ceramic coatings in terms of protection?

    PPF offers a physical barrier that can protect against impacts and scratches, while ceramic coatings provide a hydrophobic surface that enhances the ease of cleaning and offers some protection against minor scratches. Many choose to use both for comprehensive protection.

  • Can PPF be installed on vehicles with existing paint imperfections?

    While PPF can be applied over minor imperfections, it’s best to address any significant paint issues beforehand. Major imperfections can affect the appearance of the film and its ability to adhere properly.

  • What maintenance is required for PPF after installation?

    Maintenance includes regular washing with a pH-balanced car shampoo, avoiding abrasive cleaning tools, and periodic inspections for any signs of damage. Your installer may provide specific care instructions based on the type of PPF used. To learn more about proper PPF care and maintenance tips, visit our blog for expert advice and detailed guidelines!


  • How does the curing process work for PPF, and how long does it take?

    The curing process involves the film bonding to the paint and may take a few days to a few weeks to fully complete. During this time, it’s essential to avoid exposing the vehicle to harsh conditions or washing it too soon.

  • What should I consider before deciding to install PPF?

    Consider factors such as your vehicle’s usage, the level of protection needed, your budget, and the type of PPF that best suits your needs. Additionally, evaluate the reputation of the installer and ensure they use high-quality materials and techniques.

Paint Correction

  • Why Do I Need a Paint Correction?

    Paint correction is essential for restoring the appearance of your vehicle’s paint by removing imperfections such as swirl marks, scratches, and oxidation. Over time, your car’s paint can accumulate defects that dull its shine and reduce its overall clarity. Paint correction helps to rejuvenate the paint, giving your vehicle a like-new finish and enhancing its overall aesthetic. It also prepares the surface for any additional treatments, like ceramic coatings or paint protection film, ensuring they adhere properly and perform effectively.


  • How Does a Paint Correction Work?

    Paint correction involves a multi-step process where skilled technicians use specialized abrasive compounds and polishing machines to gently remove a thin layer of the clear coat on your vehicle’s paint. This process levels the surface, eliminating imperfections. After the correction, the paint is polished to restore its clarity and shine. The result is a smoother, more reflective surface that enhances the overall appearance of your vehicle.


  • How Do I Protect Newly Corrected Paint?

    After a paint correction, it’s crucial to protect the freshly corrected surface to maintain its appearance and extend its lifespan. We recommend applying a high-quality ceramic coating or Paint Protection Film (PPF). Both options provide a protective layer that guards against environmental contaminants, UV rays, and minor scratches. Regular maintenance, including gentle washing with pH-balanced products, will also help preserve the corrected paint.


  • Can Paint Correction Fix Rock Chips or Missing Paint?

    Paint correction cannot fix rock chips or missing paint as it only addresses imperfections within the clear coat. Rock chips and missing paint require a different repair process, such as touch-up painting or professional repainting. However, paint correction can improve the appearance around these areas by removing surrounding imperfections.

  • Is There a Limit to How Many Times I Can Get Paint Correction on My Vehicle?

    There is no strict limit to how many times paint correction can be performed, but each correction process involves removing a thin layer of the clear coat. Over time, repeated corrections could potentially thin the clear coat. It’s important to assess the condition of your vehicle’s paint and consult with our experts to determine the best approach based on your vehicle’s condition and needs.


  • Will the Paint Correction Service Remove All of My Scratches?

    Paint correction can significantly reduce the appearance of scratches, but it may not remove all of them, especially if they are deep. The effectiveness of the correction depends on the severity of the scratches and the depth of the clear coat. Our technicians will assess your vehicle’s paint condition and provide a detailed explanation of what can be achieved with the correction process.


  • Will Paint Correction Remove Water Spots or Damage from Acid Rain?

    Paint correction can help to improve the appearance of water spots and damage from acid rain to some extent. However, the effectiveness depends on the severity of the damage. In cases where the damage is severe, additional treatments or repairs might be necessary to fully address the issues.


  • Could My Brand New Car Need a Paint Correction?

    Even brand new cars can benefit from paint correction. Factory paint jobs often have imperfections such as swirl marks or light scratches from the manufacturing and delivery process. Paint correction can enhance the clarity and shine of the paint, providing a pristine finish that will be further protected with additional treatments.

  • What Defects Do Paint Correction Efforts Not Fix?

    Paint correction primarily addresses imperfections in the clear coat, such as swirl marks, light scratches, and oxidation. It does not fix deep scratches, rock chips, or missing paint. For these issues, additional repair processes may be required. Our team can assess the condition of your paint and recommend the appropriate treatments for any defects that paint correction alone cannot address.


  • Can You Tell Me Which of Your Paint Correction Packages Best Suits My Car?

    Certainly! We offer various paint correction packages tailored to different needs and vehicle conditions. Our team will assess your vehicle’s paint and discuss your goals to recommend the package that best suits your needs. Whether you’re looking for a basic correction or a more comprehensive restoration, we’ll help you choose the right option.

  • What Guarantee Do You Offer on Paint Protection Film (PPF)?

    At Eye Kandy Customs, we stand behind the quality of our Paint Protection Film (PPF) installations. We offer a comprehensive guarantee that covers both the film and our installation work.


  • How long does the PPF guarantee last?

    Our Paint Protection Film (PPF) comes with a 10 to 12 years warranty. This warranty covers issues such as bubbling, peeling, and yellowing, as long as the film is properly maintained.


  • What happens if the film gets damaged after installation?

    Damage caused by external factors such as accidents, harsh chemicals, or improper cleaning is not covered under our guarantee. For such cases, we offer repair services, but any costs associated with these repairs would be your responsibility.

  • Are there any maintenance requirements to keep the guarantee valid?

    Yes, to keep your guarantee valid, you need to follow our maintenance guidelines. This typically includes regular washing with pH-balanced products, avoiding harsh chemicals, and promptly addressing any minor issues like small scratches or dents to prevent further damage.

Vinyl Wrapping

  • How do I choose the right type of vinyl for my car wrap?

    Consider factors such as finish (glossy, matte, satin), durability, and budget. High-performance vinyls offer better longevity and resistance to fading and peeling. Consulting with a professional installer can help match your needs with the best material.

  • Can a car wrap be applied over existing paint protection films or coatings?

    Yes, a wrap can be applied over existing paint protection films (PPF), but any coatings must be stripped before applying the wrap. Ensure the PPF is clean and in good condition, as any imperfections or lifting could affect the wrap’s adhesion and appearance.

  • What should I expect during the wrap installation process?

    Expect your vehicle to be thoroughly cleaned and prepped. The installer will apply the vinyl in sections, using heat to stretch and conform it to the vehicle’s surface. The process includes trimming and smoothing the wrap to ensure a tight, bubble-free fit.


  • How do weather conditions affect the installation and longevity of a car wrap?

    Ideal installation conditions are a clean, temperature-controlled environment. Extreme temperatures or high humidity can affect the adhesion and curing of the wrap. Once installed, the wrap can withstand a range of weather conditions but will last longer if kept out of direct sunlight and harsh elements.

  • Can I wash my vehicle with a wrap, and are there any special cleaning requirements?

    Yes, you can wash a wrapped vehicle, but use a pH-balanced car shampoo and a soft cloth or sponge. Avoid high-pressure washers and abrasive brushes. Regular washing helps maintain the wrap’s appearance and longevity.

  • What are the common signs that a car wrap needs to be replaced or repaired?

    Look for signs of peeling, bubbling, fading, or discoloration. If the wrap begins to lift or crack, it may need to be repaired or replaced. Regular inspections can help catch issues early and ensure the wrap remains in good condition.

  • Can a car wrap be removed, and what is involved in the removal process?

    Yes, car wraps can be removed. The process involves heating the vinyl to loosen the adhesive, then carefully peeling it off. Professional removal is recommended to avoid damaging the underlying paint and to ensure that all adhesive residues are properly cleaned.

  • How does a car wrap interact with the vehicle’s sensors or cameras?

    Wraps can be applied over sensors and cameras, but care must be taken not to obstruct their functionality. Professional installers are skilled in working around these components to ensure they remain operational and unaffected by the wrap.

  • What is the typical lifespan of a car wrap, and what factors influence it?

    The lifespan of a car wrap can range from 5 to 7 years, influenced by factors such as the quality of the vinyl, installation expertise, exposure to the elements, and maintenance practices.

  • How does a wrap’s finish affect its maintenance?

    Different finishes have varying effects: matte finishes may show dirt and fingerprints more readily, while gloss finishes might require more frequent cleaning to maintain shine. The finish also impacts how light reflects off the vehicle, which can affect its appearance.

  • Are there any limitations to the types of designs or colors available for car wraps?

    While there is a vast array of colors and patterns available, custom designs might have limitations based on the manufacturer’s capabilities and the complexity of the design. High-resolution and intricate graphics may require additional time and resources.

  • How does the wrap installation process differ for new versus used vehicles?

    New vehicles generally have cleaner surfaces, which makes the installation process smoother. Used vehicles may require additional prep work to address any existing imperfections, damage, or contaminants on the paint.

  • Can I apply a car wrap to a vehicle with a matte or metallic paint finish?

    Yes, wraps can be applied over vehicles with matte or metallic finishes. However, the original paint condition and finish might affect how the wrap adheres and appears, so proper surface preparation is essential.

  • What should I do if the wrap starts to show signs of wear or damage?

    If you notice wear or damage, contact your installer for an assessment. Minor issues can often be repaired with patches or localized fixes. For significant damage, replacement or extensive repairs may be necessary.

  • How does a car wrap affect the vehicle’s maintenance and servicing?

    Routine maintenance such as oil changes and tire rotations can typically be performed without removing the wrap. However, if any service requires access to areas covered by the wrap, the installer might need to remove and reapply sections of the wrap.

Car Detailing

  • What types of detailing services do you offer?

    We offer a range of services including exterior washing, interior cleaning, interior headlight restoration, trim restoration, protective polymer sealant application, pet hair removal, carpet shampooing, and much more. Check our service list for detailed information.

  • How long does a typical detailing service take?

    The time required depends on the service and the condition of your vehicle. On average, our services take between 2 to 6 hours.


  • Do I need to make an appointment for detailing?

    Yes, we recommend making an appointment to ensure we can accommodate your preferred time and date.


  • Do you offer mobile detailing services?

    Currently, we do not offer mobile detailing services. All detailing is done at our Olive Branch location.


  • Can you detail my car if it has excessive dirt or mud?

    Yes, we can handle vehicles with excessive dirt or mud. However, additional charges may apply based on the condition of your vehicle.


  • What products do you use for detailing?

    We use high-quality, professional-grade products designed to protect and enhance your vehicle. We choose products that are safe for all types of surfaces.

  • Do you offer any packages or specials?

    Yes, we offer various packages and seasonal specials. Check our website or contact us directly for the latest promotions.


  • Can you remove scratches and swirl marks?

    Yes, we offer paint correction services to remove scratches and swirl marks, restoring your vehicle's appearance.

  • What should I do to prepare my vehicle for detailing?

    Remove all personal items from your vehicle and ensure it is free of any heavy debris. If there are any specific concerns, please let us know ahead of time.


  • How often should I have my vehicle detailed?

    For optimal maintenance, we recommend detailing your vehicle every 3 to 6 months, depending on your usage and exposure to elements.

  • Do you offer any services for boats or motorcycles?

    Our primary focus is on cars and trucks, but we do offer detailing services for boats and motorcycles. Contact us for more details.


  • Can I wait at your location while my vehicle is being detailed?

    Yes, we have a waiting area where you can relax while we work on your vehicle.


  • What should I do if I’m not satisfied with the detailing service?

     If you're not satisfied with our service, please contact us immediately. We will address any concerns and work towards a resolution to ensure your satisfaction.


Still have a question?

We're here to help! Reach out to us, and we'll provide the answers or support you need. Your satisfaction is our priority!

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